Shipping Policy

How long after ordering is my order shipped?

  • Standard Processing: Orders typically ship within 2–4 business days.

  • Expedited Processing (if selected): Ships within 24–48 hours (depending on order time).

Which carrier do you use?

  • Domestic (USA): USPS

  • International: Local postal services handle final delivery.

How long does shipping take?

  • USA: 2–5 business days

  • Canada: 4–10 business days

  • Western Europe: 5–15 business days

  • Australia/NZ: 5–15 business days

  • Rest of the World: 5–20 business days

Note: COVID-19 and customs processing may cause delays. Please check your local postal service for updates.

What if I didn’t receive my order?

Email contact@Perlux.Store with your order number, or use Live Chat (bottom-right corner of our site).

What about customs fees/taxes?

  • EU/International buyers: VAT or import fees may apply (paid by the recipient).

  • We properly label all packages for smooth customs clearance.

Shipping Insurance

  • Available at checkout (covers loss, theft, or damage).

  • Claims must be filed with our support team.

  • Insurance is non-refundable once the order has shipped.