Refund Policy

Can I Cancel or Change My Order?

We process orders quickly, but cancellation may be possible if production hasn’t started.

Contact Support ASAP with your order number and reason for cancellation.

Damaged, Defective, or Incorrect Item?

If your item arrives damaged, defective, or incorrect:

• Contact Support with photos of the issue.

• We’ll arrange a replacement (no need to return until authorized).

Can I Return My Purchase?

We offer a 60-day return policy (from the purchase date).

Contact Support first for approval.

Note:

• Personalized items may have a restocking fee (due to being non-resellable).

• Original shipping & insurance costs are non-refundable.

Item Looks Different Than Online?

While rare, discrepancies can occur due to product renders.

Send photos and your order ID to Support for review.

Need Help?

📧 Email: contact@Perlux.Store